After logging in, select the "New Message" link and choose the message topic that best describes your question. After typing your message, click "Send" and your message will be sent to customer service.
If you do not see a message topic that closely aligns with your question, you can choose to send a message to customer service using the "Other" category.
You can view your sent and received messages from the Inbox within Online Message Center. Sent and received messages will be date/time stamped in the "Last Update (CT)" column. Your message and all related messages are contained in one "message chain". When viewing a specific message, the most recent update to the message chain will appear first. All previous messages will appear when you click on the '+' beside 'Message Chain'.
Each time you receive a new message, an email will be sent to your personal email address notifying you of the new message. Log in to online banking and click on Contact Us to access the Online Message Center where you will be able to view your new message.
It is our goal to respond to all messages within a reasonable amount of time. If you haven't received a reply within the designated amount of time, please resend the message or call our customer service representative.
