Priority Alerts

About Priority Alerts

• What is Priority Alerts?

  Priority Alerts is a free service from York State Bank that delivers email alerts notifying you when important events occur on your accounts. You can sign up to receive emails when your statement information is available to view online, when your payments are due, when your payments have posted and more. Just select the alerts that are right for you.

• Is there a cost to use Priority Alerts?

  No, the Priority Alerts service is absolutely FREE to York State Bank online customers.

• How secure is Priority Alerts?

  Alerts are sent to your email address via unsecured email. For that reason, we do not send confidential or personal information within the alert message.

• When I receive an alert, how can I be sure it is from York State Bank?

  York State Bank will display your first and last name with the last four digits of your account number in each email alert that comes from us.  

• Is special software required to use Priority Alerts?

  No, all you need to receive the alerts is a valid email address.

• Can I reply to an alert?

  We ask that you please do not reply to the alert emails. If you have questions about the email or the Priority Alerts service, please go to the Contact Us section of the site and use the secure email function located there.

• What should I do if I do not receive an alert?

  If you have not received an alert, go to the View My Alerts page in the Priority Alerts section of the site to view all of the alerts you have set up on your accounts. If there is an alert on your list that you have not received, please check your spam or deleted files. If you have any questions or concerns about alerts, Contact Us.

• Can the bank terminate my ability to receive Priority Alerts?

  Yes, the Priority Alert service and/or your ability to receive Priority Alerts, can be terminated. As stated in the Priority Alerts agreement, York State Bank reserves the right to terminate or change its Priority Alert without prior notice to you. Please review the Alert Agreement on the Account Services page for additional information.

Setting Alerts

• How do I sign up for Priority Alerts?

  Signing up for Priority Alerts is simple. All you need is an account that is enrolled online and a valid email address. Then just click on the Account Services tab and view the Priority Alerts section of the site and in 3 easy steps you'll be managing your accounts with greater ease.

• Can I receive alerts on all of my York State Bank accounts?

  Alerts are offered on the following types of accounts: credit cards, lines of credit, loans, checking, savings, money markets, CDs and IRAs.

• Can I choose which alerts I want for each of my accounts?

  There are specific alerts available for each type of account. When you sign up for Priority Alerts, you can choose which alerts you want to receive for each of your enrolled accounts. We will only send you those alerts that you want, so you're always in control.

• How do I set up, change, or delete the alerts I have already set up?

  You can quickly and easily update your alerts. Just choose Set Alerts in the Priority Alerts section and select the account you want to update. Then choose which alerts are right for you.

• Can my alerts be sent to more than one email address?

  Yes, you can specify two email addresses for each account you have enrolled online. When you set up your alerts, you can choose which email address you would like the alert to be sent to.

• How do I change the email address(es) for my alerts?

  To change your email address(es) go to the Update Info section of the site.

Account Alerts

• What alerts are available for my credit card account?

  You can choose any or all of the Priority Alerts below for your credit card account:

  Statement Information Available
  You'll be notified when your statement information is available to view online. Paper statements will continue to be mailed to you. If you'd like to stop receiving paper statements, sign up for eStatements. To enroll in eStatements select the eStatements option in the Account Services section of the site.

  Payment Due
  You can set this alert to notify you 5-15 business days before your credit card payment is due.

  Payment Posted
  You'll be notified when your credit card payment has posted to your account. If multiple payments are received the same day, the payments will be totaled and sent within one alert.

  Payment Not Posted
  You'll be notified when your credit card payment has not posted to your account by the first business day after your payment due date.

  Nearing Credit Limit
  You can set this alert to notify you when your credit card balance is within a certain dollar amount of your credit limit.

  Credit Limit Exceeded
  You can set this alert to notify you when you have exceeded your credit limit.

  Credit Posted
  You'll be notified when a credit posts to your credit card account.

  Purchase Exceeds Set Amount
  You can set this alert to notify you when a purchase exceeds an amount you specify.

  Payment Not Posted
  You'll be notified when a credit card payment has not posted to your credit card account by the due date.

• What alerts are available for my checking account?

  You can choose any or all of the Priority Alerts below for your checking account:

  Statement Information Available
  You'll be notified when your statement information is available to view online.

  Balance Update
  You can set this alert to notify you when the Current Balance on your checking account falls below a dollar amount that you specify when you set up the alert.

  Deposit Received
  You will be notified when a deposit has posted to your account and the amount of the deposit.

  Checks Presented for Payment
  You will be notified when a specified check has been received by the bank for payment. You can specify up to three checks to be monitored.

  Nearing Potential Overdraft
  You can set this alert to notify you when the Available Balance on your checking account, which may include any lines of credit or overdraft protection, falls below a dollar amount that you specify when you set up the alert.

  Overdraft Protection Activated
  You will be notified when an overdraft protection advance has been made to your account.

• What alerts are available for my savings and money market accounts?

  You can choose any or all of the Priority Alerts below for your savings and money market account:

  Statement Information Available
  You'll be notified when your statement information is available to view online.  

  Balance Update
  You can set this alert to notify you when your balance falls below a certain dollar amount that you specify.

  Deposit Received
  You will be notified when a deposit has posted to your account and the amount of the deposit.

  Checks Presented for Payment
  You will be notified when a specified check has been received by the bank for payment. You can specify up to three checks to be monitored.

  Savings Withdrawal Limit Reached
  You will be notified when the maximum number of free savings account withdrawals is reached.

• What alerts are available for my CDs and IRAs?

  You can choose any or all of the Priority Alerts below for your CD and IRA account:

  Maturity Date
  You'll be notified 10 business days before your Certificate of Deposit or IRA matures.

  Interest Paid
  You'll be notified when interest is paid to your Certificate of Deposit or IRA.

• Can I respond to the Maturity Date email with instructions for handling my CD?

  This alert is just a reminder and should not be replied to. If your CD is set to automatically renew upon maturity, it will renew for the same term if we do not hear from you. If you would like to contact someone about your CD, Contact Us.

• What alerts are available for my line of credit account?

  You can choose any or all of the Priority Alerts below for your line of credit account:

  Statement Information Available
  You'll be notified when your statement information is available to view online.

  Payment Due
  You can set this alert to notify you 5-10 business days before your line of credit payment is due.

  Payment Posted
  You'll be notified when your line of credit payment has posted to your account. If multiple payments are received the same day, only the last payment amount will be included in the alert.

  Nearing Credit Limit
  You can set this alert to notify you when your line of credit account balance is within a certain dollar amount of your credit limit.

  Credit Advance
  You will be notified when a line of credit advance is made to your checking account

• What alerts are available for my installment and mortgage loan accounts?

  You can choose any or all of the Priority Alerts below for your installment and mortgage loan accounts:

  Payment Due
  You can set this alert to notify you 5-10 business days before your loan payment is due.

  Payment Posted
  You'll be notified when your loan payment has posted to your account. If multiple payments are received the same day, only the last payment amount will be included in the alert.

• Why doesn't my Payment Posted alert match the amount of the last payment I made?

  At the end of each business day, when the Priority Alerts are generated, the last payment that posts to your loan account will be the payment amount that is reflected on your alert. If there were multiple payments made, or if the loan payment(s) were split between principal and interest, the alert amount may not match the amount of the payment you made. It is recommended that if your alert does not match the amount of your last payment, that you go to www.yorkstatebank.com and log on to our secure web site to view your loan account history.

If you did not find the answer you were looking for or have a comment, Contact Us.

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